Noya London

Customer Age Policy:
On Fridays and Saturdays, we exclusively serve customers who are 21 years old or older. To ensure a safe and comfortable environment for all our guests, NOYA Restaurant & Lounge has implemented specific age-related policies. Children under the age of 12 are not allowed on Fridays and Saturdays due to the presence of alcohol, entertainment, and lounge facilities. This is because we do not offer child facilities such as baby changing areas and high chairs. 

Dress Code:
Our dress code at Noya Dining & Lounge is smart casual, creating a relaxed atmosphere for our guests. While we maintain a flexible policy, we kindly request that guests refrain from wearing sporty attire like tracksuits, football shirts, and baseball caps. Smart trainers are allowed, but flip flops and sliders are not permitted.

Group Bookings:
For group bookings of 4 or more, Noya Restaurant & Lounge requires a £20 deposit per person. We also need a minimum of 48 hours’ notice for booking cancellations; otherwise, the booking deposit cannot be refunded. Guests who do not show up will forfeit the £20 per person deposit as seating arrangements are allocated. All groups of five or more people can settle the total bill with a total of  2 cards only.

Dining:
When dining at Noya Restaurant, each customer must order at least one item from the hot section or sushi menu. Last orders can be placed 15 minutes before the kitchen’s closing time, which varies by day of the week. Your booking confirmation secures your table reservation for up to 15 minutes from the reservation time. Afterward, your reservation will be considered null and void, but we’ll do our best to provide an alternative table if possible. If any of your guests are running more than 15 minutes late, please inform our reception team for suitable arrangements.

Party Decorations:
To ensure a pleasant experience for all our guests, we do not permit party decorations.
Additionally, we kindly request that you refrain from brining your own cake. Please select a celebration dessert from our menu.

Policies:
Noya Restaurant and Lounge strictly enforces a NO DRUGS policy and prohibits smoking in the restaurant, including the use of e-cigarettes.

Menus & Dietary Requirements:
We are happy to accommodate special dietary requirements, allergies, or intolerances. Just inform us when you book, and our team will be ready to assist on the day. Our Allergen and Nutritional guide can be accessed by scanning the QR code on our menus. Please notify your server of any allergies or dietary needs when ordering, as ingredients may change.

VIP:
For any VIP inquiries, please reach out to the Noya front desk on  020 3540 4999

Lounge:
Proof of age ID is required, and guests must be 21 years and older (physical ID only accepted). Shisha sharing is limited to one per two guests. Our dress code is smart-casual, and we request that guests avoid sporty attire. Smart trainers are allowed, but flip flops and sliders are not permitted. Management/security may refuse entry to those not adhering to the dress code policy. During busy periods and on Fridays and Saturdays, customers are limited to a 2-hour stay to accommodate high demand. Walk-ins are welcome, and bookings are only accepted for groups of 4 or more, requiring a £20 deposit per person.

Gift Vouchers:
Noya gift vouchers can only be purchased at the restaurant and are valid for 3 months from the purchase date.

Personal Belongings:
Noya is not liable for the loss or damage of personal belongings during your visit.

Service Charge:
A mandatory 12.5% service charge applies to all customers at Noya.

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